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We understand that choosing to seek help is a big step and we're glad you've decided to start your journey with us !

Our Cancellation Policy

If you require a non-listed appointment time or prefer to book over the phone, just call us at 1300 059 666. We do our best to accommodate all bookings.

We understand that sometimes, situations are out of our control. Currently, we do not charge any fees if you let us know you cannot make your appointment beforehand, even if its just one hour in advance. The important thing is you let us know so we can reschedule or give someone else the slot.

If you simply do not turn up, or pull a “no-show” without a valid reason, you may be required to place a non-refundable deposit, or pre-pay for future sessions.

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